Daily updates on the Internet and its social and public policy implications, useful websites, political/cultural musings and more from a UK-based academic (PhD researcher at Media@LSE), Internet consultant and journalist

Archive for the 'E-commerce' Category | back to home

9 January, 2008

Since it is tax time again I find myself looking up my online bills. Only to find that they are only saved for a year or less, when I really need to see them back to April 2006 (beginning of the tax year 06/07). Would it really cost these companies too much to make available a couple more months’ of statements online? Or even make the records available indefinitely? Otherwise I will end up having to print out some of my statements before I lose them, this missing the whole point of going paperless in the first place!

7 January, 2008

I recently got five free tracks from iTunes (Londoners with Oystercards see here) and thought I would buy Benjamin Britten’s Young Person’s Guide to the Orchestra. Unfortunately, on some CDs it is divided into lots of tracks < 1 minute long, each costing £.79, while on other discs it is on a single track… but because of its length you can only download it if you buy the whole album (£7.99). Bah!

26 May, 2006

In the spirit of Jeff Jarvis’ famous gripe I would like to offer my own beef with Dell. I bought a machine from them before without too much trouble but this time I have been having extreme difficulty just getting them to take an order from me. More details below (more…)

19 May, 2006

According to a free online valuation by Leapfish (based on word length and other factors) this address, blog.org, is worth $202,000 or more. Offers in that region would receive careful consideration…

2 January, 2005

Or has this been festering behind the scenes for months and only recently become public? (Or has there been argument somewhere I just haven’t been noticing?) It’s becoming clear that “Chris Anderson”:http://www.edge.org/3rd_culture/bios/andersonw.html - the Editor in Chief of Wired - has views on copyright that differ somewhat from the ‘bits want to be free’ ideology that the magazine has tended to espouse.

I noticed “last month”:http://blog.org/archives/cat_ecommerce.html#001325 that Chris A (as befits an ex-Economist writer) is keen to encourage commercial companies to sueeze every last penny of value out of their intellectual property while people like “Cory Doctorow”:http://www.craphound.com/ and “Lawrence Lessig”:http://www.lessig.org/ would rather copyright protection was somewhat loosened to make it easier for people to exercise their existing rights and to encourage more theoretically-marketable but marginal content to enter the public domain.

Now Cory and Chris have “locked horns on digital rights management”:http://www.boingboing.net/2004/12/29/cory_responds_to_wir.html. Cory it seems never saw a DRM implementation he liked - Chris is a little more open to persuasion. Certainly both Cory and Larry have been able to dig up plenty of examples of how stupid DRM software rules sometimes mess up consumers’ rights and how it is always possible to circumvent DRM if you try hard enough. But my guess is that even the clumsy DRM implemented today seldom inconveniences most consumers much and most consumers don’t bother trying to get around it, unless they are trying to do something they shouldn’t like giving away copyrighted content to their friends.

If companies managed to develop sophisticated DRM that didn’t significantly impede people’s legitimate desires to share media with their friends and their other devices I wouldn’t be against it if it encouraged companies to make more of their back catalogues available more inexpensively and conveniently online. At the moment the absence of a convenient and comprehensive commercial alternative naturally drives people to the free P2P networks (particularly for more obscure fare) and this just makes the ultimate day of digital convergence further away.

The EFF and others should be encouraging responsible DRM development not just slamming it. How about a code of conduct for responsible DRM coding?

23 December, 2004

In an October Wired article I just got around to reading, the editor in chief argues the importance of what he (and others) have called the ‘long tail’. As we know most people want things that are popular (expressed through the so called “power law”:http://www.corante.com/many/archives/2004/01/13/inequality.php which indicates visits to web pages (or weblogs) tend to be concentrated on a few big sites, or through book and music shopping where most people buy blockbuster books or CDs). What the ‘long tail’ thesis suggests however is that there are still substantial numbers of people who look at, read or otherwise consume stuff outside the mainstream “bump” - and this article suggests that there is money to be made in serving them as well as more mainstream customers.

The author assembles several interesting facts including the figure that 57% of Amazon’s customers are buying books that aren’t in its ‘top 130,000 books’ (the number of books in a typical Barnes and Noble store).

As a frequent would-be consumer of goods in that ‘long tail’ I am all in favour of encouraging the kind of attention to diverse needs that the article goes on to call for but I have to note one or two flaws in the article’s argument. First of all, Amazon (and the other vendors they highlight) may have lots of ‘long tail’ customers precisely because they are known for the breadth of what they stock. If there were lots of people serving that market, the proportion of sales going to ‘long tail’ customers for any individual one may be lower.

Also, the author dismisses the impact of the free file sharing networks on music too quickly. These already provide much of the variety that conventional distribution has so far failed to offer and there is a danger that the longer commercial organizations stay out of the ‘long tail’ market the more likely consumers are to become used to and dependent on free file sharing networks. And as broadband gets more widely available, movies may increasingly ‘go free’ as well. Indeed, I am a little surprised Wired didn’t suggest this would be a good thing - or at least threaten businesses with this as an alternative future…

Interestingly this article is (perhaps at an unconscious level) an attack on one of the key planks of the arguments advanced by copyright reformers like “Lessig”:http://lessig.org/ (traditional Wired allies) who say that it is ridiculous to retain strict copyright rules for lengthy periods because the commercial lifespan of most material is limited. But if the Long Tail encourages companies to try to wring even small amounts of money out of their lower-worth properties they will have a stronger interest in sticking with existing restrictive copyright rules.

Update There is a Long Tail blog and there will be a book. Also it appears the 57% figure for Amazon (one of the more interesting ones) may be exaggerated.

My friend “Reid”:http://rae.tnir.org/ comments rightly:

The thrust of your post seems to indicate that Lessig et al are labouring to make copyright less restrictive than it is. Fine and good, but it would have been better to point out that this would just return to the way copyright was for years and years (centuries?) before companies in the US pushed to change them starting in the late 20th century.

They key issue is that the duration of a copyright is increasing at about one year per year. Needless to say, this is not good. Read more about all this at the Opposing
Copyright Extension
page.

I agree on this point - copyright expiry dates need to be looked at afresh from scratch and a new balance needs to be struck (certainly for example the need to assert your copyright after x years in order to have it valid which was removed a little while ago in the US needs to be returned so works which have no residual commercial value would revert to the public domain faster).

7 December, 2004

“BoingBoing”:http://www.boingboing.net/ which appears to be one of the top 5 weblogs on the Internet (by “these”:http://www.technorati.com/live/top100.html “measures”:http://www.bloglines.com/topblogs “at least”:http://www.blogstreet.com/top100.html) has “announced”:http://www.boingboing.net/2004/12/03/boing_boing_traffic_.html it is publishing its full traffic statistics. It’s as good a way as any to get an idea of the ‘upper bound’ of popularity of weblogs as a phenomenon. Their traffic has nearly tripled in the last nine months and in November they had 1,182,402 ‘unique visitors’ (though how you would compare that to conventional media I don’t know - a visit to a weblog doesn’t seem to me equivalent in significance to the purchase of a magazine, say).

Depressingly, the top four search terms used to find their site are ‘anal’, ‘hentai’, ‘porno’ (and ‘boing’). My top five are “interesting facts”:http://blog.org/archives/cat_interesting_facts.html, “free ocr”:http://blog.org/archives/001249.html, “basic origami”:http://blog.org/archives/000176.html, “am I going down”:http://blog.org/archives/000223.html (bafflingly) and, of course, ‘blog’. There’s a lot about my own statistics that I have to admit puzzles me. For example why is it I have so many Dutch readers? My stats suggest I have half as many Dutch visitors as I have (identifiable) UK ones. And what is it you want to find when you visit? Are you getting what you want?

P.S. If Boing Boing are in the mood for more disclosure I’d be interested to know what their financial situation is like. It must take a few $$$ to pay for a connection that can transmit 469.29 GB of data a month…

29 September, 2004

The “Watchcow”:http://www.watchcow.net/ creates an RSS feed that tells you when any product’s price changes on Amazon in the US, in the UK or in Germany.

Thanks to searchenginewatch for the link.

27 September, 2004

I tend to assume that for all its flaws The Economist gets its facts right - at least on technical issues. But this article on How Google Works in their technology section recently repeats a popular misconception about search. The article says, ‘Google is thought to have several complete copies of the web distributed across servers in California and Virginia’ - whatever they do have it is nothing close to a complete copy of the web. Even if they had a complete index of the text of the first 100Kb of each page on the publicly spidered web (the most they would even claim) this would still miss the huge volume of available information that is stored in web-accessible databases (like the “British Telecom phone book”:http://www2.bt.com/edq_busnamesearch).

I believe that a search engine that managed to do a good job of searching this ‘invisible web’ alongside the ’surface web’ would have a good shot at the number one spot.

P.S. While on the subject of search, here’s a tip - to get a (small) discount on your next Amazon purchase, check out their new A9 search engine.

17 September, 2004



Plunder!

Originally uploaded by derb.

A once in a lifetime opportunity came up for me - well-known academic publishers Routledge moved from central London yesterday and rather than pack up all their books they selected some and left the rest for hungry scholars to grab (charities didn’t want most of them for some reason). This was my haul. But they aren’t exactly free - given a bookshelf six shelves high I figure the space they take up in our flat would still be worth about 55 pounds given the cost of London real estate these days.

Still I’m not nearly as much of a book hoarder as some friends of mine - and with easy access to ‘one of the largest libraries in the world devoted to the economic and social sciences‘ I don’t really need to be.

Hmm… I seem to be turning into a book stack photoblogger - something of a dull niche! I promise if I put up more pictures they will be a little more interesting. Meanwhile take a look the few pictures I “have made public so far”:http://www.flickr.com/photos/derb/…

P.S. On the whole ‘buy vs sign out from library’ issue, I just came across a terrific little (free) tool described and linked to on the “43 folders”:http://merlin.blogs.com/43folders/2004/09/request_a_libra.html weblog. It lets you look up a book on Amazon then check to see if it is available at your local librar(ies) before buying. Mind you if your library has the book but with a different ISBN it won’t turn up. Definitely worth trying though - particularly if you prefer Amazon’s search to your library’s search.

Next Page ?