Don’t let three’s ingenious blog marketing campaign for the Skypephone fool you - this bright-sounding idea is not ready for prime time. I won’t repeat myself about the shortcomings of the phone I ran across in the first few days of use - if you want to know more read my previous post. Suffice it to say that I now understand why having a branded phone is important. Amoi, which built the phone, knew how to fit in attractive hardware features and hit a pricepoint but not how to integrate the phone to PCs properly or design a good UI - that’s where larger phone manufacturers have the edge. And since three’s offerings seem aimed squarely at Internet-using, techie users like myself, this is an important issue.

But the main reason I am going to stay away from three, attractive as its PAYG feature package appears to be, is that their customer service is dire. In brief, days after purchase I discovered I had to remove the SIM card from the phone in order to register online. When I did so, a tiny metal stud on the phone’s circuit board broke and unfortunately rendered the phone completely dead. It took me several calls (more than an hour) and two mis-handled courier pickups to send the phone to be repaired and a few days later the phone was returned to me with a note saying because it was damaged I would have to claim it on my insurance (without indicating what it would cost). I argued that if it broke that easily in removing a SIM card it was bad workmanship not user damage but the customer service person in India somewhere was adamant there was nothing to be done. I only had the phone for three days!

True, the phone is apparently a write-off (something that wasn’t indicated on the returns notice) but since this was not my own fault (it’s in mint condition except for the damage to the circuit board) and since I and my wife would have been potentially customers for several years to come you would have thought the company could have given me the benefit of the doubt! It’s not that I can’t afford to pay another £50 and get a replacement - it’s the principle, and the fact that the poorly organized and rigid way they’ve dealt with me so far bodes ill for the future.

I was surprised that when I asked around none of my tech journalist friends appeared to have signed up with three - I now suspect I know why.

As an aside I am also surprised that none of the reviews I read of the Skypephone online turned up any of the user interface or software sync problems - they just concentrated on the phone’s specifications (which you can get off the company’s website anyway).

Update: Having spoken to Three I requested that they email me their reply so I would have it on file. And they have done so… a month after my original query.

I gave our household a technological upgrade and it has been a rather frustrating experience. First I bought a three Skypephone then an iPod Touch. A number of the weaknesses of the Touch I was aware of - at least on the hardware side. No Bluetooth, no built-in ability to edit rich text documents, no microphone (though one has been hacked onto it). I knew less about the weaknesses of the Skypephone prior to purchase. Indeed, both from a hardware and a network proposition perspective it seemed a very attractive proposition. But in both cases I have run into what seems to me an extraordinarily long list of what seem to me to be entirely un-necessary and irritating problems.

In no particular order:

3 Skypephone

• 3 Customer service is lousy - it takes 20 minutes to half an hour on the phone to sort anything out, things that are sorted out don’t stay sorted etc. Of course that may just be the normal things-not-working that one can expect from any company these days…
• If you are a pay as you go customer and go abroad to Austria, Hong Kong, Ireland or Italy then it’s as if you were at home - cool! But on pay as you go their international roaming is very patchy. I could understand their not covering most of Eastern Europe but they don’t cover Canada or Scandinavia or even Switzerland! And it appears you can’t use their Internet services like MSN Messenger or Skype except in the 5 “home” countries - even at £3/Mb MSN messaging would probably be cheaper than texting between two Skypephones I am guessing
• The Skypephone has a button on the side to activate the camera, but it doesn’t seem to over-ride whatever application you are in at the moment. So to take a picture you first have to use the task switcher to switch to the “idle” start screen then push the button.
• You can email a picture from the phone but you can’t skype it to someone.
• The PC ’syncing’ software doesn’t sync with Outlook - you have to import and export. As far as I can tell you even have to import/export Outlook events individually!
• At least there is PC sync software - the Skypephone is not supported by Apple’s iSync at all.

As for the iPod Touch I thought originally “OK its functionality is limited at the moment but what it does do it will do well with Apple’s customary attention to UI detail.” Er… not really. Particularly note the first two inexcusable oddities:

• You can’t copy and paste?!
• The touch’s version of iCal doesn’t support todos so you can’t sync todos from your Mac’s calendar
• There’s no way to create, edit and sync rich text documents. In the January software update Apple added a “notes” application but a) it isn’t rich text and b) it doesn’t create a file you can read (or paste into) on the Mac - the only way to get it onto your Mac is to email it to yourself
• The only way to read PDFs is to email them to your Touch.
• The Touch has no bluetooth

I had rather hoped that for a fairly modest expenditure these new gadgets would help ease the transition into my 43rd year but all these hassles have rather ruined the fun! At least the Apple iPhone/Touch’s fanbase among early adopters encourages me to think some of these flaws might be addressed in the coming months…

I’ve lost my lovely iPod Nano and can’t find the MP3 player/radio/USB stick I had as a backup either. My phone is so old it doesn’t have an MP3 player in it and I can’t even find my old portable CD player, so I am back to using gasp! a tape player. It felt really ‘old school’ to be putting a tape into a device to listen to music. The upside is that I have stuff on tape I haven’t transferred to anything else and thus haven’t listened to for ages…

And if I tire of tape I can always dig up my minidisc player. But I am hoping that once we have established the iPod is definitely not somewhere around the house (and since my birthday is coming up!) I can justify getting an iPod Touch. The new Skypephone I also hope to get has an MP3 player of course, but now that I have all my playlists and podcasts in iTunes I am kinda trapped by Apple’s ease of use goodness…

I’m thinking of signing up for their Skypephone service.
1) I would be interested in hearing people’s experiences with 3 in general and (if possible) with the Skypephone in particular.
2) If you are a 3 contract user use this form to “recommend a friend”. Then let me know you’ve done this via comments and I’ll contact you and give you my email address and that of my wife to use as “friends” if we decide to go ahead and buy. You get £60, we get £60 and 3 gets two more customers.
3) If you are reading this and work at 3mobilebuzz or know someone who does, could you ask them to get in touch and send me a trial phone or two? If I have to try out the Skypephone the old-fashioned way (buying one) I might post a short bit about my experiences (and of course I might decide to stick with my existing phone). If 3 are good enough to send me the phone I will keep up my end of the deal and write something substantial about my experiences with it (though as you’d expect I won’t be swayed one way or another in my evaluation by their generosity).

This is the last Google Ad I ever expected to see - and it doesn’t seem to have been sent to me because of any particular email as I didn’t have any emails open at the time I read (or does Google Mail present ads based as well on some kind of aggregate of all of your mail?)

Alas the only languages other than English of which I have a useful knowledge are French and a smattering of Latin so I may not be much use to them. Then again, perhaps if you believe Yes Minister the French are our real enemies all along?

It’sa pity - I was a big James Bond fan when I was a kid…

According to this press release from now until the end of the year anyone in (or merely passing through) Canada or the US will be able to use Skype on their computers - or their PDAs for that matter - to call any US or Canadian number.

I have my reservations about Skype - I would be much happier if I could find a VOIP solution that worked well, was open and cross platform but so far I have not found anything that fulfils all three criteria - Skype while not open at least fulfils the other two. I would certainly like it if my friends and family over in North America would all sign up (hint, hint) and let me know they had done so. As an additional incentive, if you have Windows you can even use the latest beta to look in on Adrien while we talk using our webcam…

Like others I have quickly started to find my iPod Nano’s screen is starting to be covered with hairline scratches - even though I left on the thin plastic cover it came with. Now (a little late) Apple is shipping Nanos with cases but since mine did not come with the case, Apple will not ship one to me retrospectively. If I want my iPod screen to be fixed I have to send it back (and it will presumably just get all scratched up again thereafter).

P.S. I am reluctant to write about my iPod further because every time I do I get annoying spam comments advertising pyramid schemes to get them free!

I just discovered that I can’t use my iPod to transfer files between my Mac and a PC - the Nano has to be formatted as a Mac disk to work on my Mac (though Macs can normally work just fine with PC disks). I am a little surprised I didn’t read anything about this before I bought it. Oh well - it works OK to do everything else…

P.S. I am very annoyed that any mention of the iPod or Nano seems to attract people trying to get you to join their pyramid schemes to get a free Nano. If you were thinking of posting such a message to my comments just forget it now - such messages are deleted…

I am beginning to realise there is no reason for me to be bored ever again…

My biggest problem remains books - I occaisionally run out of books I am interested in reading (I tend to rely on book reviews from The Guardian, Time Out, or more occaisional outlets). I do really wish that as much work was dedicated to making book reviews and recommendations available and searchable online as has been devoted to movies and music. But now that I am an academic I have plenty of interesting books and papers I can and should read alongside my recreational reading.

I am not a great TV watcher anyway but now that I have a DVD recorder I have recorded more documentaries and movies than I will ever have time to watch - around 70 hours unwatched on DVD, another ten hours or so of unwatched - and unlikely to be watched - videotape and perhaps 500 hours or so of stuff I have already watched but am keeping for a rainly… er… month. In fact the size of my collection is starting to alarm me a little.

I spend most of my time in front of this lovely little iBook and as you can see from my link list on the R there is plenty there to both interest and entertain me online…

Which used to just leave the time I can’t spend in front of a book or screeen - when I am in the shower, cycling around or doing the dishes or ironing etc - which I tend to spend listening to an MP3 player. I selectively recorded the many speech radio programs listed at R from the Internet into MP3 format and listened to them, normally in preference to music (though I now have nearly 15Gb of MP3s now that I have almost completely digitised my CD collection). There too as with books I sometimes found that I would sometimes ‘consume’ faster than I could ‘collect’ good listening material. Now with the arrival of podcasting (see new collection of links on R) I am finding at last that there is more interesting stuff coming in than I can listen to in a week and my last ‘content gap’ has been filled.

Like I said - there is no reason I need ever be un-stimulated. But I fear this may be a bit of a problem. I am getting used to having every waking moment filled with some kind of stimulus, and I can’t help thinking this isn’t particularly healthy. It also means there is an abundance of distractions available for my all-too-distractable mind…

I was all ready to buy myself an iPod nano when I got up this morning. It seemed like events were conspiring to force me to upgrade (gadget freaks you know what I’m talking about here). For a while now I had been getting a little frustrated with my two year old Ondio audio player, mainly because the batteries are prone to shake loose, its controls are a little fiddly and it can’t remember where the ‘last listened’ point is when I stop it. But also more recently because it can’t sync with iTunes so it’s hard to keep track of what tracks I listen to and the other meta-data iTunes tracks which I pass on to last.fm via Audioscrobbler. Anal retentive, I know.

So I told myself I would treat myself to a new iPod once the latest models arrived - either a lower-priced model (once the new models drove the existing prices down) or a new model (if the new ones offered capabilities I wanted) as long as they cost less than £100 ($US183/$cdn218). And what should happen last night? The batteries stopped connecting again and I went to fiddle with the metal battery connector again to make it fit when “bink!” - the connector snapped off.

One part of me felt “if I can’t fix this it would be such a waste - a perfectly good music player ruined because of a simple bit of metal” and the other part thought “now I definitely can get that new player - hope it comes soon!” (at that point I didn’t know that the nano had launched). Then when I got home I found out about the nano but I also discovered that by using the foil from a chocolate bar I can make the ondio work again. Yay me!

Alas, when I rang up Apple UK, credit card in hand, I found out to my horror that I couldn’t get an academic discount at all! I thought “I’ll be damned if I am going to shell out full price (£139) especially when the US$ price is 199 (£108) - and since I am going to be going to the Association of Internet Researchers Conference in the US anyway in less than a month.

So I’m going to hang on a little longer. Is anyone interested in a second-hand, really quite handy Ondio when I trade it in? Read my blog entry about it and let me know what you’d offer for it. I really quite like it notwithstanding its peccadilloes. In fact it has aged very well and it still has features (FM radio, audio recording through built-in mic) that the new device won’t.

P.S. I don’t suppose there would be any kind of compatibility issue around a US nano? Like dates or currencies being hardwired wrongly into the calendar etc?

Update: Turns out the average MP3 player owner only has 375 songs on their device - the average iPod owner has around 500. It’s for that reason I will just be buying a 2Gb nano - even that will be 16 times larger than my current player and to be honest I didn’t find that storage capacity very constraining…