A good idea to encourage Internet use from the UK Government – a downloadable “information pack”:http://getting.ukonline.gov.uk/oee/getstarted.nsf/sections/angels/$file/angels.htm that helps people help their friends and colleagues to get online for the first time.
I have to say I was rather hoping it would turn out to be something even more ambitious – a scheme to recruit volunteers to donate their time to be online and answer new users’ inquiries there. Perhaps that could be phase two? I have a suspicion that something like that is already out there if only one knew where to look but government publicity would be needed to make sure enough people knew about it to make it a success.
Of course people are more likely to turn to their friends and relations than to absolute strangers for aid getting online, and if you’re able to use a chat tool while surfing you are already a fair way along the road to Internet mastery so perhaps a programme like that would have limited effectiveness.
Thanks to Matt Jones for the link.