“John Weeks”:http://www.insead.edu/facultyresearch/ob/weeks/ at Insead did an interesting bit of ethographic research entitled “Unpopular Culture: The Ritual of Complaint in a British Bank”:http://www.amazon.com/exec/obidos/tg/detail/-/0226878120/qid=1070905181/ and was interviewed about this in the ever-interesting “Thinking Allowed”:http://www.bbc.co.uk/radio4/factual/thinkingallowed_20031126.shtml programme on the BBC. One of the first things he said was that he became interested as a grad student when he heard about the MIT project Inventing the Organizations of the 21st Century and contacted one of its sponsors. Well a little Googling later wouldn’t you know – there was only one British bank who sponsored that particular project – NatWest.

He said (paraphrasing) he would come back from a hard day’s ethnographic observation and talk to colleagues about his study of organizational learning and have something like this exchange:
“What do you see?”
“I don’t think I’m seeing anything!”
“Well what are they doing then?”
So I’d describe what they were doing (complaining mostly) and they’d say
“Well that’s what they’re doing – that’s what you need to write about!”

A succinct description of the purpose of good ethnographic research!

A new neighborhood aimed at young middle class folk in Orange County seem to have benefited from a neighborhood intranet [article in LA Times – requires registration]. It brought people together by giving them an easy way to find common interests and solve common problems (like babysitting) without having to go knock on people’s doors. What is not clear is how beneficial such an intranet would be to existing neighborhoods and to neighborhoods with a mix of rich and poor in the same area.

Thanks to “Keith Hampton”:http://www.mysocialnetwork.net/index2.php?p=37&c=1 for the link (he did an influential academic study of the building of social capital in an earlier experiment outside of Toronto).

The iGeneration includes some guest opinion pieces about the “World Summit on the Information Society”:http://www.itu.int/wsis/ , some basic facts and figures and some (generally rather upbeat, uncritical) case studies of ICT use in the developing world.

To take one example of their treatment of the significance of ICT use in the developing world, the BBC profiles a “Brazilian telecentre using Linux”:http://news.bbc.co.uk/1/hi/technology/3250876.stm in a poor area of Sao Paulo with the stated aim of improving employability. Well:
1) users only get an hour a day – not much time to learn
2) I wonder how many of the users are using the connections to learn skills and how many are simply recreationally surfing or emailing
3) I wonder whether programming or software-using skills based on Linux are transferable to the commercial market in Brazil (possibly more so than elsewhere since the Brazilian government appears increasingly interested in promoting Linux use, but still a concern)
4) As “Steve Buckley”:http://news.bbc.co.uk/1/hi/technology/3251024.stm hints at, I wonder whether the money spent on the telecentre might have better been spent on, say, a conventional literacy programme or some other intervention.

More money to close the digital divide would of course be welcome but not if it comes at the expense of other programmes…

Like any self-respecting academic, my hard disk is now full of journal articles and other files in PDF form (as well as Word files etc). Microsoft provides a rather rudimentary ‘search for text in your files’ option in Windows 2000 – what I use – under ‘search’ on the start menu but it doesn’t index Acrobat files as standard and I have been unable to get the (well-hidden) downloadable Adobe patch to work.

As it happens I was putting together a course on “Internet Search Techniques”:http://www.nmk.co.uk/search/view.cfm?ItemID=4926 (now finished but I’ll do it again for any organization that wants it) so I had an excuse to do some investigation. Thanks to Jeremy Wagstaff’s excellent technology weblog, “Loose Wire”:http://loosewire.blogspot.com/ (and “this posting”:http://loosewire.blogspot.com/archives/2003_07_10_loosewire_archive.html in particular) I tried out:

• “DTSearch”:http://www.dtsearch.com/ (sophisticated, complex, expensive – aimed at corporate networks)
• “Enfish”:http://www.enfish.com/ (seemed to suck up my computer’s resources and slow it down – not as powerful and still quite clunky $50+)
• “X1”:http://www.x1.com/ – fast and easy to use (though it doesn’t yet support phrase search). They were going to offer a free version, which put it at the top of my list but now it costs $50. You can download a free trial if you want to try it for yourself. Its ability to highlight where in a gven file your search terms appear is very handy. It indexes email (several types including Eudora) and email attachments as well as documents. [obdisclaimer: they kindly gave me a full unlimited license to try it out]
• “SearchWithin”:http://www.searchwithin.com/ – its interface is pretty rudimentary (see below) and in the course of its installation several weird Visual Basic-related error messages happened (though having ignored them there seem to be no ill effects). The search results page is also basic – it doesn’t sort what’s found by relevance and it just gives you the first few words of the document rather than showing you where in the document your search terms appear. However it does have a big advantage over the others – it’s free (it’s ad supported – popping up sponsor ads in your web browser when you launch it and every so often when you use it). It also handles more powerful boolean search queries than X1.
  
  SearchWithin’s rather basic interface

• “Acrobat 6”:http://www.adobe.com/products/acrobat/readermain.html – The latest version of Acrobat Reader has a way to search across multiple Acrobat files built in – but it is slow, and if you are not sure whether the document you want is a Word file or an Acrobat one you’d have to search twice.

So it looks like I will stick to using X1 for the moment – but I can’t help thinking Google or some other search engine provider should really put out something free and more professional (Compaq’s Altavista had a primitive product back in the late ’90s you could download).

Perhaps inevitably, the attempts by people like “NZ Bear” to rank weblogs by popularity have spurred some to try to ‘game’ the system and get to the top of the list. This practice has spurred some discussion by Clay Shirky (an A-list blogger) and others. As Shirky points out if you get into ‘A List’ rankings you will probably get more curious readers and your ranking may perpetuate itself.
(more…)

Visual Poetry is an entertaining use of Google’s image search engine. Enter a phrase and it will return pictures based on what Google associates with each word. Try it for yourself, and when you’re done why not try “a musical equivalent”:https://blog.org/archives/cat_humour_entertainment.html#000939 I found earlier?

!http://www.dcs.shef.ac.uk/~u1gs/404.jpg!
(By “Ahkron”:http://www.b3ta.com/board/profile.php?id=10391)
“b3ta”:http://www.b3ta.com/ (an informal art/web design group) does periodic ‘challenges’ on a theme. On the week of 14-21st November they tackled The Victorian Internet and the results (33 pages of them!) are highly entertaining. Note: as is frequently the case with B3TA several of the pictures contain sexual innuendo of one kind or another.
Thanks to “Azeem”:http://www.20six.co.uk/weblogEntry/111l41fe6cld2 for the link.