David Wilcox “blogs here in detail”:http://partnerships.typepad.com/civic/2004/01/nonprofit_tech_.html about a research report from Jeremy Wyatt at a regeneration consultancy, “Hall Aitken”:http://www.hallaitken.co.uk/. It suggests UK Online centres should be less in libraries and more in community centres and integrated with the voluntary and community sector, but says nonetheless that they are largely successful in reaching those they target (disadvantaged people who wouldn’t have Internet access elsewhere).

By sheer coincidence on the same day I came across a paper by “Dr Neil Selwyn”:http://www.cf.ac.uk/socsi/selwyn/ in the September 2003 edition of the journal “Information, Communication & Society”:http://www.tandf.co.uk/journals/titles/1369118x.html – unfortunately not publicly accessible (unless you are an academic with a subscription – if so look “here”:http://www.ingenta.com/isis/searching/ExpandTOC/ingenta;jsessionid=3ok9ubgqnr53e.circus?issue=infobike://routledg/rics/2003/00000006/00000003&index=5)
The paper seems to be largely based on “a report Dr Selwyn did for BECTA”:http://www.becta.org.uk/page_documents/research/digidiv_selwyn.pdf in any case (which is publicly accessible).

Anyway here are some key findings:

…The survey data suggest that, in terms of people’s effective access to ICT, public access sites have a relatively slight profile when compared with household and wider family access – perceived to offer ready access to ICT by only a minority of respondents. Moreover, when the use of these public ICT sites is examined, there is little evidence of public ICT sites attracting those social groups who may otherwise be excluded or marginalized from the information age.”

Update:Jeremy Wyatt himself was good enough to comment on this post. He said:

“I can see where you have seen a contradiction in the two reports but actually they don’t conflict in any way. As as researcher you’ll forgive me for suggesting you read the whole of both reports…we actually quote the work Neil and his colleagues did in our report.

One of the thrusts of Neil’s report is that people don’t use public internet access points much. The thrust of ours is that UK online centres have helped to introduce the internet to many new users and helped many gain skills and confidence. Our report stresses the introduction and skills services. It does not confirm or deny that public internet access once you have these skills is a viable approach. It refers to Neil’s work to suggest that there is data to suggest the opposite.

But, and its a big but, things change fast in this field and maybe public internet access has a big future once its ubiquitous.”

Mea culpa! I don’t have time to go more into this at the moment but I do encourage people to read both reports. The Hall Aitken report is “here”:http://www.dfes.gov.uk/research/programmeofresearch/index.cfm?type=5&keywordlist1=0&keywordlist2=0&keywordlist3=0&andor=or&keyword=CMF+funded+uk+online+centres&x=94&y=15.

Like Wyatt, Selwyn suggests that siting UK Online centres out of libraries, schools, colleges and museums would help and suggests

“another alternative strategy would be to develop a shift in emphasis away from community sites towards developing systems of community resources, which can then be loaned into people’s houses, thus building upon and augmenting people’s existing access to and use of ICT in friends’ and relatives’ houses.”

However he concludes pessimistically, “Although proving useful for those that use them, it appears likely that such sites will only ever fulfil a limited social role and are certainly not a panacea to the perceived inequalities of the information age.”

I share his pessimism because I feel not enough is being done to explain to disadvantaged people how what is on the Internet is relevant to their needs (and particularly not enough is done to encourage them to contribute themselves – which would help in turn to narrow the relevance gap).

I hope at least that the common recommendation of both reports – moving public access closer to where the public actually likes to hang out – will be listened to. To its credit the Office of the e-Envoy in its “annual report”:http://www.e-envoy.gov.uk/assetRoot/04/00/60/69/04006069.pdf seems to be taking this on board to some extent. The Government is funding ‘get online’ initiatives with the voluntary and community sector and spending around £3m (not a lot admittedly!) through Culture Online to, “engage hard-to-reach audiences, encouraging them to discover the potential of new digital technologies (p. 11)